![]() New OST file will be created and issue will be hopefully resolved. If Outlook is running in Offline mode then Go to Send/ Receive button and click (To open Task Manger: Right click on the Windows Task Bar and choose "Start Task Manager")Ĭ:\Users\%username%\AppData\Local\Microsoft\OutlookĬ:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook You'll need to check in the Task Manager to make sure that Outlook is closed. Please follow the steps below and check the result: Just check if you have set your IE to work offline. If problem solved, you can restart Lync without problem.Ģ. In this case, please close down Lync, ensuring it was not running in background (in Task Manager making sure that the communicator file wasn't running), then restart Outlook and check the result. View Best Answer in replies below 6 Replies Edster anaheim Oct 11th, 2022 at 8:03 AM They made a change on the supported authentication protocols. Also please take a look at the Turn on Cached Exchange Mode guide. In the GUI, you would go to the M365 admin center > Users > select the user > Mail tab > Manage email apps > check Authenticated SMTP. Note: you will need to quit and restart Microsoft Outlook for this change to take effect. According to your description, there are several reasons may cause this issue: Choose File-> Info-> Account Settings-> Account Settings Double click your Exchange account and uncheck the option: Use Cached Exchange Mode.
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